Return & Exchange policy

At sqinhairstudio.com, we prioritize your satisfaction with every purchase. Our return and exchange policy is designed to provide you with peace of mind and convenience. Please review the following guidelines to ensure a smooth experience:
1. Eligibility for Returns and Exchanges:
Items must be in unused condition, with all original tags and packaging intact.
Returns or exchanges must be initiated within [number of days] days of receiving your order.
Certain items such as personalized, intimate, or perishable goods may not be eligible for return or exchange.

2. Initiating a Return or Exchange:
Contact our customer service team at [contact email/phone number] to initiate a return or exchange.
Provide your order number and reason for return/exchange to expedite the process.
Our team will guide you through the next steps, including providing a return shipping label if necessary.

3. Refund Process:
Once your returned item is received and inspected, we will notify you of the status of your refund.
Refunds will be issued to the original payment method within [number of days] days of approval.
Please note that shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchange Procedure:
If you wish to exchange an item for a different size, color, or style, please inform our customer service team.
We will verify the availability of the desired exchange item and assist you in processing the exchange.
5. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please notify us immediately with photos of the product and      packaging.
We will arrange for a replacement or refund, and provide a prepaid return shipping label for the damaged or defective item.

6. Restocking Fee:

 A restocking fee may be applicable for certain returns, particularly for oversized or specialized items. This fee will be   deducted from your refund amount.
7. Final Sale Items:
  Items marked as “Final Sale” are non-returnable and non-exchangeable unless they arrive damaged or defective.

8. International Returns:
 International returns may be subject to additional customs fees, taxes, or duties. These charges are the responsibility of the customer.

9. Customer Responsibility:
  Customers are responsible for ensuring the correct shipping address and providing accurate contact information.
  Please package returns securely to prevent damage during transit.
10. Policy Acceptance:
 By placing an order with sqinhairstudio.com, you agree to comply with our return and exchange policy.
 If you have any questions or need further assistance, please don’t hesitate to reach out to our dedicated customer service team. Thank you for choosing sqinhairstudio for your shopping needs!